• No refund for delivered products. No returns or exchanges for any products.
  If you have any queries about received products, kindly reach out to our customer support team within 24 hours through WhatsApp at 6384411222 for easy communication.
• If any damage or mismatch in delivered products, then take the images and video as per the customer support request, which will be addressed within 48 hours. If the customer support team asks for additional images or videos of damage or a mismatch to understand the complaint are compulsory for processing the compensation.
• If the order is packed and dispatched, and returned to the origin is not eligible for replacement or refund.
• If the product is damaged in transit, that particular product will be replaced based on the packing terms and conditions. For live plants, replacement confirmation will be done by the customer support team. If plants are in a plantable condition is not considered damage. Product damage confirmation will be done by the customer support team to be eligible for compensation. In case of replacement of products, shipping and packing charges are applicable.
• For cancellations of orders, charges are applicable, and they should be done on the same day from the order date; otherwise, it will be moved to packing, and cancellation is not possible.
• For Cancellation, send the mail along with the order number and the reason. The team will check with the Packing team and will process the same.
• For any kind of Refund, it will take 2 to 4 days for processing and will be credited in 2 to 7 working days.